Refund & Cancellation Policy
Last updated: 5 November 2026
Cancellation
- You can ask us to cancel an order before it is shipped by contacting us (see the Contact Us page) with your order number.
- Once an order has been shipped, it cannot be cancelled. You can use the return process below if the product has a problem.
Returns and replacements
- If a product arrives damaged, defective or different from what you ordered, report it from My Orders within 7 days of delivery.
- A clear photo of the product is required with your report.
- Once we verify the issue, we will arrange a refund or a replacement.
- Used items, or damage caused after delivery, are not covered.
Refunds
- Approved refunds are sent to your original payment method.
- Refunds usually reach your account within 5–7 working days after approval, depending on your bank or payment provider.
- If your payment was deducted but the order was not confirmed, the amount is returned automatically to the original payment method.